Nursing Process

1. Contact us to make the referral. (Referral Fax #210-568-2622)
2. We will verify the insurance information and request the orders from the child’s doctor to perform an evaluation.
3. We will contact you to schedule the evaluation.
4. If you child qualifies, your private duty nursing services will immediately begin.

Once your child’s insurance issues the authorization for private duty nursing, we will work with you to develop a schedule that meets your family’s needs and wants. We will take all necessary steps to ensure that we have trained back-up nurses who can care for your child in the event your regular nurse is unavailable. However, the agency cannot guarantee 100% coverage of all hours due to nurse illnesses, family emergencies, etc. Our Director and/or Supervising Nurses will assist you and your family to ensure an alternate family member is trained and safe to care for your child in the event that your nurse calls in and you are unavailable. In fact, it is a requirement of home health services. However, in the event of a medical or life-threatening emergency, please call 911 first.

Nurses can and do attend activities (such as doctor’s appointments, family outings, etc.) during their scheduled shifts and those hours should be confined to their scheduled shift times to ensure that we provide the accurate number of hours of nursing services ordered and authorized.

You will be informed of who will coordinate the schedule and we will communicate changes, status of unstaffed shifts, and any updates. We are here for you!